wk3_Balanced_Scorecard_Template.docx

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    BUS/475 v11

    Balanced Scorecard Template

    BUS/475 v11

    Page 2 of 2

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    Balanced Scorecard Template

    Use the organization you chose in Week 1 as a resource for this assignment.

    Background

    Strategic objectives are a measure of attaining your vision and mission. They reflect the vision, mission, and values of the business, as well as the outcomes of the internal and external environmental analysis.

    Scorecard Areas

    Develop at least three strategic objectives for each of the four balanced scorecard areas.

    Measures

    Targets: Timeline/ Metrics

    Increase market share

    Total Revenue

    Increase 5% in first year

    Customer Objectives

    Measures

    Targets: Timeline/ Metrics

    Increase customer value

    Increase profit contribution per customer

    Increase 5% in first year

    Internal Business

    Process Objectives

    Measures

    Targets: Timeline/ Metrics

    Decrease lead times for new contract implementation

    Project implementation time frames

    Decrease time by 3% in first year

    Learning and Growth Objectives

    Measures

    Targets: Timeline/ Metrics

    Decrease employee turnover

    Facilitate regular training and opportunities for development

    Reduce by 4% in first year

    Below, explain in 350-525 words:

    · why these objectives are appropriate for the project.

    · why these metrics and timelines are appropriate for your strategic plan.

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    Copyright 2020 by University of Phoenix. All rights reserved.

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