Question 1

Ch 1) Human capital is the sum of all of the following except:

 

 

skills

 

 

knowledge

 

 

general attributes 

 

 

equipment

 

 

values

Question 2

1. (Ch 1) The strategic approach to OB applies to

 

 

the public sector

 

 

the not-for-profit sector

 

 

technical businesses

 

 

education organizations

 

 

All are correct

Question 3

1. (Ch 1) High-involvement management organizations compensate associates on

 

 

individual performance

 

 

team performance

 

 

business performance

 

 

group performance

 

 

all are correct

Question 4

1. (Ch 2) In a truly inclusive workplace, everyone feels________.

 

 

motivated

 

 

valued

 

 

unmotivated

 

 

under-valued

 

 

both motivated and valued

Question 5

1. Ch 2) _________ can be defined as a characteristic of a group where differences exist on one or more relevant dimensions.

 

 

Orientation

 

 

Diversity

 

 

Inter-personal differences

 

 

Intra-personal differences

 

 

Intra-group differences

Question 6

1. (Ch 2) Diversity Management Programs:

 

 

target some associates

 

 

target some of the more prominent associates

 

 

target all associates

 

 

target the seasoned associates

 

 

target the underrepresented associates

Question 7

1. (Ch 3) In a global economy _______ move freely across national borders.

 

 

products

 

 

services

 

 

people

 

 

financial capital

 

 

all are correct

Question 8

1. (Ch 3) The three types of risks firms face when expanding into international markets are political, economic, and _______.

 

 

Civil

 

 

Currency decline

 

 

Terrorism

 

 

Managerial

 

 

None are correct

Question 9

1. (Ch 3) International teams that largely rely on electronically mediated communication to coordinate and accomplish their work are referred to as:

 

 

long-distance work teams

 

 

distance challenged teams

 

 

virtual electronic teams

 

 

cross-distance teams

 

 

transatlantic teams

Question 10

1. (Ch 4) The ________ occurs when a person makes a general assessment of another person and then uses this impression to interpret everything the person does.

 

 

Fundament Attribution Error

 

 

Social Learning Theory

 

 

Operant Condition Theory

 

 

Halo Effect

 

 

Self-Serving Bias

Question 11

1. (Ch 4) OB Mod is also referred to as:

 

 

Management training

 

 

Management motivation

 

 

Performance management

 

 

Reinforcement management

 

 

Extinction management

Question 12

1. (Ch 4) The process of deciding what caused a behavior is known as:

 

 

attribution

 

 

overlearning

 

 

perception

 

 

internal perception

 

 

external perception

Question 13

1. (Ch 5) ________ is the degree to which an individual is outgoing and derives energy from being around other people.

 

 

Introversion

 

 

Extraversion

 

 

Agreeableness

 

 

Conscientiousness

 

 

Openness

Question 14

1. (Ch 5) The Big _________ traits have been used to predict job and team performance.

 

 

Two

 

 

Three

 

 

Four

 

 

Five

 

 

Six

Question 15

1. (Ch 5) Individuals with emotional intelligence typically display all of the following EXCEPT:

 

 

self-awareness

 

 

motivation

 

 

empathy

 

 

social skills

 

 

hostility

Question 16

1. (Ch 6) Most motivation theories can be separated into two categories:

 

 

content and process theories

 

 

perception and content theories

 

 

perception and process theories

 

 

cognitive and content theories

 

 

cognitive and process theories

Question 17

1. (Ch 6) The most basic level of need in Maslow’s hierarchy is:

 

 

safety needs

 

 

physiological needs

 

 

social needs

 

 

esteem needs

 

 

self-actualization needs

Question 18

1. (Ch 6) When setting goals, managers should address:

 

 

goal difficulty

 

 

goal specificity

 

 

goal commitment

 

 

feedback

 

 

all of these

Question 19

1. (Ch 7) _______ is the feeling that one’s capabilities or needs do not match the demands or requirements of the job.

 

 

Eustress

 

 

Role Conflict

 

 

Role ambiguity

 

 

Job Stress

 

 

Chronic Stress

Question 20

1. (Ch 7) People with a Type A personality are:

 

 

patient

 

 

competitive

 

 

aggressive

 

 

both competitive and aggressive

 

 

both patient and competitive