Order Description
About 7 referenc (APA). Must not be book but only online journal article or online book that I can show as proof here. Kindly return the reference material used as a PDF files and attach along the finished solution and send it back so I can use as proof. If any question please message me anytime. Id rather we communicate well to avoid future disappointment. Thank you and appreciate your help.

Example of the case: A Five Star Hotel Restaurant to implement a training program based on improving the customer services due to the increasing amount of customer complaints and bad review on service standard. The training program must be used as a guide line to help the employees improve exceptional customer service skills. This training program will help equip employees with the skills and knowledge they need to satisfy the customer’s requirements. In order to meet the organisational goals customers must be satisified in order to build our image into a restaurant atmosphere and to also retain more customers.

For this assignment you must develop a written training proposal for a training programme. The training programme must have a clearly formulated set of learning outcomes and include at least five training sessions. The duration of each training session within your proposed training program must be at least one hour. The training proposal must be prepared according to the guidelines given in the description of training proposal components outlined below. The training proposal must be a persuasive document to gain approval and the necessary funding. Therefore, establishing the rationale for the proposed training programme is important. It is also important to show in your proposal that the proposed training programme has been carefully thought through.
The training programme can also address any topic, but it must involve the development of behavioural skills and provide opportunities for trainees to practice the behavioural skills and get feedback on their practice performance.

Executive Summary:
This section must cover the entire proposal and it must be especially well written because it might be the only section of the proposal that is actually read by some senior managers. (160)

Background and Analysis of the Problem/Opportunity:
Provide brief background information about your organisation (actual or fictitious) and then explain why you initiated the training proposal. Here you must link the proposal to the business problem(s) or opportunity. What has been going on in your organisation that has led to the need for the proposed training? 150

Needs Assessment/ methods: Describe how you collected needs assessment data. What type of needs assessment data was collected ?
Findings of Need Analysis: What were the findings of your needs assessment? (200)
Overview of the Intervention: (250)
Broad overview of proposed intervention, Theory demonstration of the theory, opportunity to practice or demonstrate the training, Feedback.
Briefly describe the training programme you are proposing. What types of learning activities are proposed? Describe the nature and type of training that will occur over a designated period of time.
Provide the decision-makers with a snapshot of the proposed training experience.
? Conveying Training Information: (theory or content or principles of the training to be conducted)
? Demonstration of desired behavior for the training :
? Provide opportunity to practice the training knowledge, skills, attitudes
? Giving feedback to trainees on their progress and how to make sure they follow applied training to work force
Target Population: (150)
Who will participate in the training? Describe key characteristics of the intended audience of your instruction. How will these candidate group shape the training designed of how it is delivered for these participants?
EG: The way in which we design a training session for a senior manager will very much differ from that of a front line managers or service staff
Learning Outcomes of Proposed Training:
Write learning outcomes in the proper format for the proposed training programme. (Six to 8 learning outcomes should be sufficient.) (200)

Training Evaluation: Evaluation strategies
Explain how you will evaluate the proposed training (e.g. using Kirkpatrick’s four levels). (180)
Transfer of Training:
Outline strategies for assuring that training is transferred back to the workplace. (150)

Costs and Projected Benefits:
Proposals are written to ‘sell’ decision-makers a proposed solution to an identified problem. Therefore, the anticipated costs and benefits for the organisation and participants should be carefully documented. The anticipated benefits include, but are not limited to, productivity improvements, quality improvements, workplace safety improvements etc. (150)