to make a multitude of small or incremental changes as one seeks elusive
perfection unrealistic prohibitively costly an ultimate goal; in practice 1-2% defects is acceptable consistent with the commitment to rework
training costs inspection costs scrap and rework costs
warranty and service costs All of the above
projects and job shops commercial baked good steel and beer automobiles and home appliances computers
Make to sell Limit production Produce to customer order Produce to forecast
Employee empowerment
The responsibility of the quality control staff to identify and solve all
quality-related problems A system where strong managers are the only decision makers A process where mostly statisticians get involved ISO 14000 certification
a foolproof mechanism just-in-time (JIT) a fishbone diagram setting standards continuous improvement
Automobiles Graphite pencils Television sets Cigarettes
None of the above
Sensors collect data. The digitized data are analyzed by computer which generates feedback. Their sensors take measurements on a periodic basis. Measurements are translated into digital signals
All of the above
Mass customization is about providing low-cost goods/services. Mass customization is about fulfilling unique customer desires. Mass customization is about providing low-cost goods/services and fulfilling unique customer
desires. Mass customization is about making exactly what the producer wants when they want it and at
a low cost too. None of the above are correct
will have a long-term impact on efficiency and flexibility of production is the same as its transformation strategy must meet various constraints including cost is concerned with how resources are transformed into goods and services
All of the above