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Question 1

1. An organization is ________.

   		a deliberate arrangement of people to accomplish some specific purpose
   		a group of individuals focused on profit-making for their shareholders
   		the physical location where people work
   		any collection of people who perform similar tasks

2 points

Question 2

1. Franchising is used widely by ________.

   		restaurant chains
   		accounting firms
   		electric power companies
   		universities

2 points

Question 3

1. A fraternity is an example of an organization because it is comprised of people who ________.

   		share the same values, traditions, and customs
   		share the same goals and values
   		function under the same set of rules and regulations
   		share goals and function within a common structure

2 points

Question 4

1. Which is an important job responsibility for a middle manager?

   		translating goals defined by top managers into action
   		performing tasks that are not related to long-term goals
   		helping top managers define goals
   		defining the organization’s long-term goals

2 points

Question 5

1. What determines whether an organization has a strong culture or a weak culture?

   		how much employees are compensated for their efforts and whether they think their compensation is fair
   		whether or not employees feel that the organization is ethical
   		how fairly employees feel that they are being treated
   		how much employees accept the organization’s key values and are committed to those values

2 points

Question 6

1. The classical view of social responsibility is that a for-profit organization’s responsibility is ________.

   		to maximize profits only
   		to maximize both profits and the general welfare
   		to maximize opportunity for all
   		to help as many people as possible

2 points

Question 7

1. The primary job of a manager is to ________.

   		make decisions that help an organization grow
   		coordinate between organization leaders and ordinary employees
   		tackle tasks that are too difficult for nonmanagerial employees
   		direct and oversee the work of others

2 points

Question 8

1. Part of what defines an organization is its purpose.

   True

   False

2 points

Question 9

1. In the socioeconomic view of organizational social responsibility, management’s responsibility includes protecting and improving society.

   True

   False

2 points

Question 10

1. Today, the basic management functions are considered to be ________.

   		commanding, organizing, leading, and decision making
   		planning, organizing, leading, and motivating
   		planning, coordinating, leading, and monitoring
   		planning, organizing, leading, and controlling

2 points

Question 11

1. Joint ventures are a type of ________.

   		strategic alliance
   		license
   		franchise
   		foreign subsidiary

2 points

Question 12

1. Which set of skills would you expect the President of the United States to be least in need of?

   		conceptual
   		interpersonal
   		technical
   		political

2 points

Question 13

1. Which of the following most accurately reflects the difference between strong cultures and weak cultures?

   		Strong cultures have less of an influence on employee behavior than do weak cultures.
   		Strong cultures tend to encourage employee innovation, while weak cultures do not.
   		Company values are more deeply held and widely shared in strong cultures than in weak cultures.
   		Weak cultures are found in most successful organizations, whereas strong cultures are relatively rare.

2 points

Question 14

1. A typical first-level manager spends more of his or her time leading than planning.

   True

   False

2 points

Question 15

1. The culture of an organization is analogous to the ________ of an individual.

   		motivation
   		ability
   		skills
   		personality

2 points

Question 16

1. The classical view of organizational social responsibility is that management’s only social responsibility is to maximize profits.

   True

   False

2 points

Question 17

1. A fully global organization might set up a ________ with a foreign company to create a new, independent company that produces a specific product.

   		franchise
   		foreign subsidiary
   		joint venture
   		licensing agreement

2 points

Question 18

1. Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

   		team leader
   		top manager
   		department head
   		project leader

2 points (Extra Credit)

Question 19

1. Why were the Baby Boomers so much more influential than other generations with respect to changing American tastes and culture?

   		The Baby Boomers were a much more coherent group than other generations.
   		The Baby Boomers were a much more free-spirited group than other generations.
   		The Baby Boomers came after World War II when lifestyles were really changing.
   		The Baby Boomers were a much larger group than other generations.

2 points

Question 20

1. The cases of Enron and Bernard Madoff go beyond a question of ethics because in both cases ________.

   		no harm was intended and they had good reasons for what they did
   		billions of dollars were involved
   		laws were clearly broken
   		many people were hurt

2 points

Question 21

1. Henry Gantt developed graphical methods to help managers with ________ problems.

   		leadership
   		decision-making
   		discipline
   		scheduling

2 points

Question 22

1. Rishi Raj, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Rishi’s first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Rishi then has a meeting with the unit manager, Phil Johnson, to discuss Phil’s recent performance drop (a task Rishi always hates). Finally, in the late afternoon, Rishi will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!

   What role will Rishi be performing when he gives the plant tour to the newspaper reporter?

   		resource allocator
   		spokesperson
   		monitor
   		entrepreneur

2 points

Question 23

1. The German company Deutsche Telekom has instituted a quota for hiring women.

   True

   False

2 points

Question 24

1. According to Henri Fayol, the principle of ________ gives managers the right to give orders.

   		authority
   		order
   		centralization
   		discipline

2 points

Question 25

1. Today’s younger workers tend to give family a higher priority than their jobs.

   True

   False

2 points (Extra Credit)

Question 26

1. Good management strives for ________.

   		high efficiency and high effectiveness
   		high efficiency and low effectiveness
   		moderate efficiency and moderate effectiveness
   		low efficiency and high effectiveness

2 points

Question 27

1. Which of the following phrases best characterizes the culture of an organization?

   		how things are done around here
   		guidelines for where this organization is going
   		our official code of conduct
   		the most efficient way to do things

2 points

Question 28

1. Which of the following is NOT a topic that is addressed by organizational behavior research?

   		managing conflict
   		establishing trust
   		motivation
   		demand forecasts

2 points

Question 29

1. Marta is a dean at Linden State University, a school with almost 20,000 students. In her daily activities, she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of other things. Marta sees an opportunity for her school in increasing the enrollment in individuals who were born in the 1980s and early 1990s. Which term describes these prospective students?

   		Gen Xers
   		Gen Zers
   		Baby Boomers
   		Gen Yers

2 points

Question 30

1. How are the “Post-Millennials” likely to be different from previous generations?

   		They require products that are of much higher quality than those required by individuals in previous generations.
   		They require products that are completely generic and not at all customized to the individual.
   		They require products that are completely customized to the individual.
   		They require products that are serious and meaningful rather than frivolous and fun.

2 points

Question 31

1. How do customers play a role in changing the job of the modern manager?

   		Managers are increasingly including customer satisfaction as a major goal.
   		Managers are learning to think of customers as adversaries in a battle of survival.
   		Managers are increasingly de-emphasizing customer satisfaction as a major goal.
   		Managers are inviting customers to take control of the planning and design of new products.

2 points

Question 32

1. Job specialization continues to be a popular way to increase productivity today.

   True

   False

2 points

Question 33

1. A global village can be best characterized as a business climate in which there are ________.

   		rigid international boundaries
   		no international boundaries
   		rigid rules and standards
   		no rules or standards

2 points

Question 34

1. An organization can be considered “global” simply if it carries out trade with other countries.

   True

   False

2 points

Question 35

1. According to Zappos’ management, this is the secret to Zappos’ success.

   		a brilliant business plan
   		low prices
   		technology
   		strong organizational culture

2 points

Question 36

1. All managers devote at least some of their time to planning.

   True

   False

2 points

Question 37

1. A Coca-Cola bottling plant in Bolivia is wholly owned by a local businessperson. What kind of venture is this plant likely to be?

   		a licensed plant
   		a franchise
   		a joint venture
   		a foreign subsidiary

2 points

Question 38

1. In his study of differences in cultural environments, Geert Hofstede found that ________.

   		the views of IBM employees differ widely from the general population with respect to values
   		people are largely the same from culture to culture with respect to values
   		people vary from culture to culture in five value categories
   		the views of managers differ greatly from those of employees with respect to values

2 points

Question 39

1. Effectiveness refers to the attainment of the organization’s goals.

   True

   False

2 points

Question 40

1. The classical view of social responsibility holds that spending time, money, labor, or energy to improve society’s welfare would ________.

   		deprive stockholders of resources that could be used to generate profits
   		show stockholders that the company knows best
   		help maximize profits for stockholders
   		not have any positive or negative impact on stockholders

2 points

Question 41

1. The Industrial Revolution is largely credited with ushering in the birth of ________.

   		the corporation
   		fair treatment for workers
   		craftsmanship
   		fair pay for workers

2 points

Question 42

1. Which of the following is likely to be the permanent result of the recent economic downturn in the United States?

   		Almost all of the jobs lost will return.
   		About a quarter of the jobs lost will not return.
   		Almost all of the jobs lost will not return.
   		About half of the jobs lost will not return.

2 points

Question 43

1. Marta is worried that the facilities at Linden State are not as up-to-date as they could be with respect to wi-fi access and the availability of classes on-demand using podcasts, social networking, and other digital advances. Which generation is likely to notice this deficiency the most?

   		Gen X
   		the Baby Boomers
   		the Post-Millennials
   		the children of the Baby Boomers

2 points

Question 44

1. Status in France within a corporation is largely ________.

   		based on how much money a person makes
   		based on an individual’s personal accomplishments
   		measured in the same way it is in the United States.
   		based on such things as seniority and educational level

2 points

Question 45

1. The Busy Day (Scenario)

   Rishi Raj, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Rishi’s first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Rishi then has a meeting with the unit manager, Phil Johnson, to discuss Phil’s recent performance drop (a task Rishi always hates). Finally, in the late afternoon, Rishi will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!

   When Rishi attends the retirement party, he will be operating in which of the management roles?

   		liaison
   		leader
   		figurehead
   		monitor

2 points

Question 46

1. A candy manufacturer would increase both efficiency and effectiveness by making ________.

   		better candy at the same cost
   		the same candy at a lower cost
   		the same candy at the same cost
   		better candy at a lower cost

2 points

Question 47

1. Which of the following would NOT be called an “American company”?

   		a global corporation that originated in Dallas, Texas and has operations in 12 countries
   		a multidomestic with a home base in Memphis, Tennessee
   		a global corporation that began in Japan but has since relocated and now has its sole headquarters in Chicago
   		a transnational that originated in New York City with operations in 6 countries

2 points

Question 48

1. The Daily Recorder is considering charging online readers a flat fee for access to the news on their computers and electronic devices. Which stakeholder should the paper NOT worry about informing?

   		the paper’s rival, The Daily Sun
   		the paper’s print subscribers
   		the unions that control the paper’s workers
   		the paper’s online customers

2 points

Question 49

1. The external environment of an organization includes factors and forces that can affect how the organization operates.

   True

   False

2 points

Question 50

1. Almost all managerial tasks involve ________.

   		long-term planning
   		superb political skills
   		decision making
   		technical skills

2 points

Question 51

1. Prior to the recession that began in 2008, many businesses became highly leveraged, which is another term for a company with a high debt-to-assets ratio.

   True

   False

2 points

Question 52

How is a corporate ritual different from a corporate story or legend?

		A ritual does not attempt to teach a specific lesson while a story or legend does.
		A story or legend is not to be taken seriously while a ritual is.
		A ritual is not to be taken seriously while a story or legend is.
		A story or legend does not attempt to teach a specific lesson while a ritual does.   Click here to have a similar A+ quality paper done for you by one of our writers within the set deadline at a discounted

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