Purpose of Assignment

The purpose of this assignment is for students to receive Six Sigma Yellow Belt Training – Executing DMAIC (Define, Measure Analyze, Improve, Control) Six Sigma Quality Improvement (define and measure) projects.

Assignment Steps

Resources: Microsoft® PowerPoint®

Select a business where you are able to gather data, and for which you can identify processes to improve.

McDonald's

Subway

Starbucks

Wendy's

Burger King

Taco Bell

Dunkin' Donuts

Pizza Hut

KFC

Chick-fil-A

Sonic Drive-In

Domino's Pizza

Panera Bread

Arby's

Jack in the Box

Dairy Queen

Chipotle Mexican Grill

Papa John's

Hardee's

Popeyes Louisiana Kitchen

Execute the define phase of the Six Sigma DMAIC project including the following:

•Identify customers and their priorities.

•Identify a project suitable for Six Sigma efforts based on:

◦Business objectives.

◦Customer needs and feedback. For example,  a fast food chain, they could observe and record defects with preparation and delivery of the food, cleaning of the restaurant inside and out, including the restrooms

◦Productivity of the operation and quality of service measured by such metrics as wait times per each customer from the time the order is made until the customer is handed their food, customers served per hour per total number of employees, number of errors made in products served vs ordered, friendliness of the staff, and cleanliness of the operation; including inside the restaurant, outside, in the restrooms, tables, floors, wastebaskets, etc.

•Identify and develop the problem statement.

•Identify CTQs (critical-to-quality characteristics) the customer considers to have the most impact on quality.

Execute the measured phase of the Six Sigma DMAIC project including the following:

•Determine the metrics to measure the process and how it is performing.

•Identify the key internal processes influencing CTQs and measure the defects currently generated relative to those processes.

Develop a 12-slide Microsoft® PowerPoint® presentation, including detailed speaker notes, highlighting the summary in which you describe your work on the two phases of the Six Sigma process improvement project.

Format your assignment as if you would be giving a presentation to senior management.

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