Scenario: You are a new Senior Manager over six managers. Your organization has a number of

employees who continue to demonstrate unwanted and often unacceptable behavior. The

unacceptable behaviors include the following:

• Verbal and often emotional disrespect for fellow employees

• Verbal and often emotional disrespect for supervisors and managers

You are also concerned with an increased level of turnover over the past year.

You plan to bring your six managers together to educate and train them on how to effectively deal

with unwanted behavior.

What you have observed is that the approach many of your managers take in dealing with

employee performance and specifically unwanted behavior is that they often “yell” and demand

changes and sometimes to the extent that they are demeaning to their employees. Also it is

evident that the unwanted behavior has continued with no real change in spite of an intense effort

by your managers to try to change it. You have also determined that employee morale among

employees is pretty low, and your managers have all expressed frustration that they are

unsuccessful in getting several employees to change their behavior

a. Explain what will be your plan to inform, educate, and train your managers in a

productive and effective approach to dealing with unwanted behavior.

b. What are the guidelines and key points that you will use to train your managers to increase their ability to more effectively dealwith unwanted behavior?

c. What value do you see in guidance outlined in our text?

d.Once you have educated and trained your managers, how will you monitor your managers and support them to utilize their
training effectively and to assure effective on-going management of employee performance?

 
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