Each student is to prepare a typewritten report on one (1) of the questions indicated in the attached sheets. The report should be no less than five (5) typewritten pages not including the cover sheet, table of contents or reference list.
Each report should contain a cover sheet with the following information:
Title of Report
Course Number
Student’s Name
Date Report is Submitted
Each report should contain a table of contents to identify the main elements of the report and a reference list to identify the sources of information. Students are expected to utilize outside source materials to research the necessary information. These sources can include the Wall Street Journal, Business Week, New York Times (past and present issues), Fortune, textbooks, reference books, etc.
Copied reports will not be accepted.

– Quality Management
A- Compare the ISO certification process with the Malcolm Baldrige National Quality Award criteria. What are the main differences?
B- Explain why some quality initiatives fail in American Organizations?
C- Explain the concept of Six Sigma and its relationship to ISO certification and the Malcolm Baldrige Award system.