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post Bus311 final exam
post Bus311 final exam
Question 1
1. In a negative message, which of the following would be the most effective alternative to stating, “We cannot afford to continue this program”? _______
A. | The program will conclude on May 1. | |
B. | Much as we would like to support it, the program will be stopped. | |
C. | Due to a new company policy, we can no longer fund this program. | |
D. | There’s no more money to extend this program. | |
E. | To no one’s surprise, this program will be cut as of May 1. |
4 points
Question 2
1. When it comes to the job search, volunteering __________
A. | has little to no value, since it does not involve working for pay. | |
B. | is helpful only for those seeking employment in the nonprofit sector. | |
C. | should not be mentioned, since many employers view it as a waste of time. | |
D. | can provide valuable networking opportunities. | |
E. | is helpful only if it allows you to do temporary work for a potential employer. |
4 points
Question 3
1. To illustrate how your department’s budget will be distributed by percentage and type of expense, you should use _______
A. | an organizational chart. | |
B. | a Gantt chart. | |
C. | a pie chart. | |
D. | a line chart. | |
E. | an inverted pyramid. |
4 points
Question 4
1. The purpose of a resume is to ______
A. | induce the reader to hire you. | |
B. | list all your skills and abilities. | |
C. | get you an interview. | |
D. | take the place of an application letter. | |
E. | exaggerate your qualifications and impress potential employers. |
4 points
Question 5
1. Which of the following would be an appropriate handout to accompany an oral presentation?
A. | An interesting but unrelated news article | |
B. | A list of relevant websites | |
C. | A photo of you, with a caption listing all of your qualifications | |
D. | A brief note explaining that, unfortunately, there will be no time for questions. | |
E. | Any of the above |
4 points
Question 6
1. At the beginning of a research project, you need to ________
A. | develop a formal outline that you plan to stick to throughout your researching and writing. | |
B. | familiarize yourself with the subject. | |
C. | just jump in by finding resources on the Internet and taking notes from them. | |
D. | develop the conclusion you want to reach and start looking for evidence that supports that conclusion. | |
E. | try Google to see if it provides enough information, and if not proceed to databases and other sources. |
4 points
Question 7
1. “Accounting Services is here to assist you during our transition to electronic billing” is an example of which type of buffer? ________
A. | good news | |
B. | cooperation | |
C. | understanding | |
D. | fairness | |
E. | appreciation |
4 points
Question 8
1. The second stage of interviews (following screening) is the ______ stage
A. | in-depth | |
B. | narrowing | |
C. | exploration | |
D. | elimination | |
E. | selection |
4 points
Question 9
1. Searching LinkedIn to learn about the managers you will meet in an upcoming interview _____
A. | is unethical, since LinkedIn profiles are private. | |
B. | is acceptable as long as you never reveal that you have done it. | |
C. | requires that you ask their permission beforehand. | |
D. | can make it easier for you to build rapport with your interviewers. | |
E. | hinders your chances of success by making you seem desperate for employment. |
4 points
Question 10
1. Your goal in the initial screening interview is to _______
A. | explain your greatest strengths in depth. | |
B. | distinguish yourself from other candidates. | |
C. | clinch the deal. | |
D. | provide as much detail as possible about positions you’ve held in the past. | |
E. | convince the interviewer that you need a decision right away. |
4 points
Question 11
1. Generally speaking, bad news for employees should be delivered using _________
A. | blunt language. | |
B. | the direct approach. | |
C. | the indirect approach. | |
D. | passive voice. | |
E. | subordinates. |
4 points
Question 12
1. “What are your plans for expanding you sales to the European market?” is an example of ____
A. | a closed-ended question. | |
B. | an open-ended question. | |
C. | a restatement question. | |
D. | an inappropriate question. | |
E. | a conclusion. |
4 points
Question 13
1. Transitional words and phrases ________
A. | tie ideas together and show how one thought is related to another. | |
B. | help overcome poor organization. | |
C. | are essential to analytical reports but unnecessary in informational reports. | |
D. | generally confuse readers, especially in online reports. | |
E. | do all of the above. |
4 points
Question 14
1. When using the AIDA approach to persuasion, the closing should _________
A. | urge the audience to take the action you are requesting. | |
B. | provide additional evidence and detail not covered in the desire section. | |
C. | explain the steps needed to implement your ideas. | |
D. | warn the audience that bad things will happen if they don’t listen to you. | |
E. | do all of the above. |
4 points
Question 15
1. Which of the following isnot included in the prefatory parts of a formal report?
A. | Cover | |
B. | Letter of authorization | |
C. | Introduction | |
D. | Table of contents | |
E. | Title page |
4 points
Question 16
1. When using the direct approach to deliver negative messages, you ________
A. | begin with a buffer. | |
B. | should not include reasons for the decision or information. | |
C. | should end the message on a respectful note. | |
D. | can expect your audience to be offended. | |
E. | should not worry about tone. |
4 points
Question 17
1. When making a routine request, you should begin with _______
A. | an indication of the importance of your request. | |
B. | a statement of who you are. | |
C. | a clear statement of the main idea or request. | |
D. | a question. | |
E. | a humorous comment. |
4 points
Question 18
1. Sources of secondary information include _______
A. | first-hand observation. | |
B. | in-person interviews. | |
C. | newspapers and periodicals. | |
D. | experiments. | |
E. | an online survey designed specifically for your project. |
4 points
Question 19
1. Speaking from notes or an outline is often effective because __________
A. | you can look at the notes instead of at your audience. | |
B. | you can maintain a natural speaking flow. | |
C. | it reduces the likelihood that you will improvise. | |
D. | it enables you to read the presentation word-for-word. | |
E. | it takes far less to prepare than writing out the entire presentation. |
4 points
Question 20
1. An index _________
A. | may include the names of important persons mentioned in your report. | |
B. | lists only the names of authors cited in the report. | |
C. | is never necessary in business reports. | |
D. | should always be prepared by someone other than the author of the report. | |
E. | all of the above are true. |
4 points
Question 21
1. In a positive message, the main idea is presented _______
A. | in the first sentence of the middle paragraph. | |
B. | at the end of the middle paragraph. | |
C. | right at the beginning of the letter. | |
D. | in the last sentence of the letter. | |
E. | by implication only. |
4 points
Question 22
1. ________ interviews allow one or more interviewers to meet with several candidates simultaneously and to observe how candidates interact with potential peers.
A. | Panel | |
B. | Group | |
C. | Team | |
D. | Collaborative | |
E. | Inclusive |
4 points
Question 23
1. One effective way to arouse interest at the start of a speech is to ________
A. | always start things off with a joke. | |
B. | unite the audience around a common goal. | |
C. | tease the audience by not mentioning specifically what you’ll be talking about. | |
D. | say something outrageous, such as an insulting comment about an audience member. | |
E. | do none of the above. |
4 points
Question 24
1. Do not include on your resume items that could encourage discrimination, such as ______
A. | home address. | |
B. | hobbies. | |
C. | marital status. | |
D. | military service. | |
E. | management experience. |
4 points
Question 25
1. Contacting people in a job candidate’s online network for background information ________
A. | is illegal unless the candidate has listed them as references. | |
B. | occurs very rarely, since most employers don’t have time to check online networks. | |
C. | is impossible if the candidate does not provide contact information. | |
D. | violates Facebook and LinkedIn user agreements. | |
E. | is becoming more common among employers.Click here to have a similar paper done for you by one of our writers within the set deadline at a discounted… |