The detailed requirements for this task are as follows:
This assignment requires you to develop an individual case study dealing with aspects of operations management based upon your own personal

experience.
You need to apply key concepts of operations management to your experience and discuss the associated implications. In so doing you will need to

draw on operations, systems and project management concepts.
You can choose any organisation that you have sufficient first-hand knowledge of and one that lends itself to being discussed in this way. (This

may be a family business, an organisation you have worked at or a college or university you have studied/are studying at).
You MUST following case study format and contain the following sections:
• Executive Summary: you should summarise your entire case study briefly (hopefully on no more than one page of A4 paper).
• Case study organisation: you should give the name of the featured organisation and the reasons for you choosing it (e.g. “ the author of this

case study worked (or studied) at this organisation between 2010 and 2012 in the sales department”)
• Introduction: you should provide some background informationon the chosen case study organisation and the aspects of operations management that

are relevant
• Literature Review: you shouldconduct a review of relevant academic literature and provide a critique of the current issues/concepts that are

relevant to your case study. You must include Operations Management Concepts, Project Management, Information Technology and Systems, Role of

Operations Manager, and Project Management.
• An application of theory to practice: you need to compare actual practice at your case study organisation with the key academic thinking

established in the review of literature. It may point out similarities and differences, agreements and contradictions, and suggest explanations

for these relationships. The focus of this section needs to be on: (1) Operations management concept (2) a critical evaluation of project

management to business situations of your case study organisation (3) the role of information management and technology on the role of operations

management in the case organisation.
• Conclusions and Recommendations: you should summarise the main findings and their implications and provide recommendations that directly relate

to this analysis.
• Implications for practice:you should critically evaluate how your recommendations are likely to impact on the role of Operations Manager

including the ‘soft skills’ required by the Operations Manager to implement your recommendations.
• References: you should use the Harvard referencing convention.

The following information is important when:
• Preparing for your assessment
• Checking your work before you submit it
• Interpreting feedback on your work after marking.

Assessment Criteria
The module Learning Outcomes tested by this assessment task are indicated on page 1. The precise criteria against which your work will be marked

is as follows:
• Description/evaluation of OM concepts including management systems, role of operations manager and project management
• Analysis/application/reflection of theoretical thinking to a real life scenario
• Presentation and writing style