For this project you are tasked with developing a change management plan that will be designed to improve quality in an acute care hospital in your community. This hospital has a poorHealthcare Effectiveness Data and Information Set(HEDIS) andORYXquality metrics andlow patient satisfaction. Further government regulations and Joint Commission accreditation standards are not being met. Financial ruin seems imminent. When constructing your plan conduct research using peer-reviewed sources to determine the following:
Note:Use APA style to cite at least 8 scholarly sources from the last 5 years.
References
Centers for Medicare & Medicaid Services. (n.d.).HCAHPS: Patients’ perspectives of care survey. Retrieved from http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html
Health Resources and Service Administration (HRSA). (n.d.).Developing & implementing a QI plan. Retrieved from the U.S. Department of Health and Human Services Web site: http://www.hrsa.gov/quality/toolbox/methodology/developingandimplementingaqiplan/index.html
National Committee for Quality Assurance. (n.d.).HEDIS & performance measurement. Retrieved from http://www.ncqa.org/HEDISQualityMeasurement.aspx
The Joint Commission. (2014 October 10).Facts about ORYXfor hospitals (national hospital quality measures). Retrieved from http://www.jointcommission.org/facts_about_oryx_for_hospitals/
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