MGT 500 FINAL EXAM PART 1 AND 2 (ALL ARE CORRECT)

    Question 1

    Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?

    Answer

    Diagnosis and analysis of causes

    Development of alternatives

    Recognition of decision requirement

    Evaluation and feedback

    Selection of desired alternatives

    Question 2

    People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

    Answer

    classical

    analytic

    logical

    behavioral

    conceptual

    Question 3

     ____ has the highest possibility of failure.

    Answer

    The condition of certainty

    The condition of ambiguity

    The condition of uncertainty

    The condition of risk

    Question 4

     Programmed decisions are made in response to ____ organizational problems.

    Answer

    unusual

    recurring

    significant

    minor

    unique

    Question 5

     ____ refers to the process of identifying problems and then resolving them.

    Answer

    Organizing 

    Controlling 

    Decision-making

    Planning 

    Leading 

    Question 6

    ____ departments include all of those that provide specialized skills in support of ____ departments.

    Answer

    Line; staff

    Staff; line

    Primary; functional

    Functional; primary

    Line; functional

    Question 7

     ____ are brought together as a formal department in the organization.

    Answer

    Cross-functional teams

    Permanent teams

    Formal teams

    Ad-hoc teams

    Task teams

    Question 8

     ____ refers to a clearly defined line of authority in the organization that includes all employees.

    Answer

    Scalar principle

    Unity of command

    Work specialization

    Division of labor

    Span of management

    Question 9

     ____ means that each employee is held accountable to only one supervisor.

    Answer

    Scalar principle

    Unity of command

    Work specialization

    Division of labor

    Span of management

    Question 10

     Which of the following is the basis for grouping positions into departments and departments into the total organization?

    Answer

    Departmentalization

    Centralization

    Decentralization

    Formalization

    Specialization

    Question 11

     Today’s most successful companies are including ____ directly in the product and service development process.

    Answer

    employees

    internal buyers

    competitors

    customers 

    Question 12

     Which of the following refers to the generation of novel solutions to perceived problems?

    Answer

    Problem solving

    Organizational development

    Creativity

    Brainstorming

    Perceived solution

    Question 13

     Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

    Answer

    freezing, changing, and intervention.

    unfreezing, change agent, and freezing.

    unfreezing, changing, and refreezing.

    intervention, refreezing, and change agent.

    Question 14

     ____ change is a change in the organization’s product or service outputs.

    Answer

    Technology

    Product

    Entrepreneurship

    Creative

    Incremental 

    Question 15

    Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.

    Answer

    cultural changes

    force field analysis

    organizational productivity

    organizational decline/revitalization

    Question 16

    One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.

    Answer

    Homogeneity

    The halo effect

    Stereotyping

    Diversion

    Leniency 

    Question 17

     ____ has led to the elimination of many positions in organizations.

    Answer

    Globalization

    Insourcing

    Differentiation

    Restructuring 

    Question 18

    The process of observing and evaluating an employee’s performance, recording the assessment, and providing feedback to the employee is referred to as

    Answer

    orientation training

    classroom training

    a paper-and-pencil test

    performance appraisal

    Question 19

    Which of the following is a device for collecting information about an applicant’s education, previous job experience, and other background characteristics?

    Answer

    Employment test

    An assessment center

    An application form

    An affirmative action form

    A Privacy form

    Question 20

     The ____ prohibits discrimination against qualified individuals by employers for a demand of “reasonable accommodation.”

    Answer

    Civil Rights Act

    American with Disabilities Act

    Vocational Rehabilitation Act

    Family and Medical Leave Act

    Equal Pay Act

    Question 21

     Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

    Answer

    Generation X

    Generation Y

    Baby boomers

    Teeny bopper

    Generation A

    Question 22

    Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?

    Answer

    Age Discrimination in Employment Act

    Title VII of the Civil Rights Act of 1964

    Equal Pay Act of 1963

    Americans with Disabilities Act

    Title VIII of the Civil Rights Act Amendment of 1972

    Question 23

    Which of the following is an invisible barrier that separates women and minorities from top management positions?

    Answer

    The barrier to entry

    Affirmative action

    Equal opportunity

    The glass ceiling

    The glass wall

    Question 24

    Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

    Answer

    Globalization training

    Human resource training

    Cultural training

    Diversity training

    Empathy training

    Question 25

     Which is the highest level of sexual harassment?

    Answer

    Generalized

    Inappropriate/offensive

    Sexual crimes

    Solicitation with promise of reward

    Coercion with threat of punishment

    MGT 500 FINAL EXAM PART 2

    Question 1

     Which of the following refers to the tendency to see one’s own personal traits in other people?

    Answer

    Perceptual defense

    Projection

    Stereotyping

    The halo effect

    Figure-ground

    Question 2

     Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

    Answer

    Stereotyping

    Projection

    Figure-ground

    The halo effect

    Perceptual defense

    Question 3

     ____ is considered by many employees to be the most effective work-life practice.

    Answer

    Daily flextime

    Offsite childcare

    Work from home network

    Telecommunication

    Reduced work schedule

    Question 4

     Which of the following describes the last step in the perception process?

    Answer

    Observing information

    Screening the information

    Selecting what to process

    Organizing the selected data into patterns

    Transmitting the observed information

    Question 5

     The key assumption of Hersey and Blanchard’s situational theory is that subordinates vary in their

    Answer

    readiness level.

    satisfaction level.

    level of commitment.

    level of security.

    Question 6

     In general, research has found a(n) ____ relationship between personal traits and leader success.

    Answer

    strong

    weak

    positive

    negative

    inverse

    Question 7

     Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

    Answer

    Transactional

    Charismatic

    Traditional

    Supportive

    Team

    Question 8

    Two leadership styles used by Fiedler in his contingency theory were

    Answer

    employee-centered and job-centered.

    consideration and initiating structure.

    concern for people and concern for production.

    relationship-oriented and task-oriented.

    employee-oriented and relations-oriented.

    Question 9

     Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

    Answer

    Task complexity

    Task identity

    Task significance

    Task structure

    None of these

    Question 10

     According to Maslow, the highest order needs are

    Answer

    self-actualization needs.

    physiological needs.

    esteem needs.

    belongingness needs.

    safety needs

    Question 11

     Alderfer referred to the needs for physical well being as ____ needs.

    Answer

    physiological

    existence

    belongingness

    relatedness

    growth

    Question 12

     ____ describe the most basic human physical needs, including food, water and oxygen.

    Answer

    Self-actualization needs

    Physiological needs

    Esteem needs    

    Belongingness needs

    Safety needs

    Question 13

     ____ focus on employee learning of desired work behaviors.

    Answer

    Contingency theories

    Situational theories

    Content theories

    Process theories

    Reinforcement theories

    Question 14

     What are the key elements of communication?

    Answer

    Encoding, message, and feedback

    Encoding, noise, and symbols

    Message, circuit, and decoding

    Feedback, message, and perception

    Feedback, circuit, and perception

    Question 15

     Communication is defined by the text as the process by which information is

    Answer

    shared.

    exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

    received.

    transmitted to others.

    stored.

    Question 16

    Which of these is the richest medium for communication?

    Answer

    Telephone conversations

    Face to face contact

    Electronic media

    Written media

    Voice mail

    Question 17

     The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

    Answer

    personal information.

    vicious gossip.

    business-related.

    destructive because it is not accurate.

    Question 18

     ____ is the extent to which team members are attracted to the team and motivated to remain in it.

    Answer

    Norming

    Commitment

    Caring

    Cohesiveness

    Question 19

     ____ is a role in which the individual provides support for team members’ emotional needs.

    Answer

    A task specialist role

    A dual role

    A nonparticipator role

    A socioemotional role

    Question 20

     ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

    Answer

    BATNA

    A bargaining zone

    Mediation

    Integrative negotiation

    Distributive negotiation

    Question 21

     There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

    Answer

    task specialist, socioeconomic

    generalists, socioeconomic

    task specialist, socioemotional

    generalists, socioemotional

    socioemotional, socioeconomic

    Question 22

     Which of the following is a ratio that measures the firm’s internal performance with respect to key activities defined by management?

    Answer

    A liquidity ratio

    An activity ratio

    Return on total assets

    A current ratio

    Profit margin on sales

    Question 23

    ____ indicators focus on production and operating statistics.

    Answer

    Financial performance

    Business process

    Critical success

    Potential for learning and growth

    Performance measurement

    Question 24

    Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

    Answer

    Open-book management

    Economic value-added system

    Activity-based costing

    Inappropriate control system

    Question 25

     The ____ offers some indication of the degree to which various countries are open regarding economic matters.

    Answer

    Opacity Index

    Economic Index

    Clarity Index

    National Index

    Foreign Economy Index

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