Research the customer needs associated with this product:
 Identify and document customer needs using:
o Interview and/or survey a representative sample of users. Interview at least 5 users per team
member.
o Observation of representatitve users. Observe at least 3 users per team member. o Personal experience and your own investigation into specific constraints.
 Develop and document interview/survey questions and observation lists
 Quantify and evaluate interview responses and discuss the interview results.
 Evaluate the observation outcomes and discuss the observation results
 Document your personal experience and your own investigations
 Using your findings, document an objectives tree. The tree should include all objectives and
constraints and be grouped into logical affinities.
 Prioritise the customer needs and document the outcomes of this prioritisation
 All raw results should be included in an appendix, with main outcomes and results highlighted and
discussed in the body of the report. Any items in the appendix are not included in the page count.
NOTES:
1. YOU MUST ADHERE TO THE OUTLINED ETHICAL GUIDELINES
2. IF YOUR PRODUCT IS IN THE SAME PRODUCT CATEGORY AS ASSIGNMENT 1, YOU
MUST DEVELOP A NEW METHODOLOGY AND RESULTS. ANY CARRY-OVER OF WORK FROM ASSIGNMENT 1 WILL BE MARKED AS ZERO
Task 2: Develop a Statement of Requirements and identify opportunities to excel:
 Develop a Statement of Requirements from your identified customer requirements, o The SOR should include a goal, all constraints and all objectives
 Identify any excitement qualities that could enhance the value of the product / service.
Task 3: Create a QFD diagram:
 Document the customer requirements for the QFD, including their importance
 Translate the customer requirements into technical requirements
 Quantify the relationships between the customer requirements and technical requirements
 Indicate the preferred direction of the technical requirements
 Identify the correlations between technical requirements
 Quantify the importance of the technical requirements
 Discuss the outcomes of the QFD diagram
Task 4: Generate concepts to address the identified SOR:
 Document brainstorming diagrams
o Show that you have been flexible and fluent in your brainstorming approach
 Undertake and document the outcomes of a “prior art” search for similar products, including at least 3 patents (current or expired, from Australia and/or the United States). The outcomes of the prior art search should identify if there are any potential issues associated with the design concepts and existing products. Harvard referencing style must be used. If you find that your product is in potential breach of a currently valid patent, you can continue with the current design (and note the potential infringement) or you can alter the design so as to avoid infringement. The implications of any potential infringements should be discussed
Task 5: Evaluate your preferred concept:
 Identify your preferred concept using a structured decision making technique. Document all working and discuss the outcomes.
Task 6: Detail design:
 Develop and document specific (detailed) embodiments for your preferred concept
 Apply morphological analysis to assess and select variants of your design embodiment
 Apply design strategies to add value without adding (excess) cost
 Present an engineering drawing of your final design (embedded within the PDF)
o The detail of the drawing will vary with the complexity of the part. For a simple product (e.g. a pencil), then a detailed drawing will be expected. For a complex product (e.g. a biycle), then a simplified drawing will be expected. As a aguide, the drawing needs to be of good enough quality to be presented in a patent.
o If your project is on a product system, then a flow chart should be presented documenting the flow of the service through sub-systems (i.e. the process flow).
DELIVERABLES
1. Report
You are to prepare and submit a professional quality document, including an Executive Summary, Introduction, Conclusions, Recommendations and References. The document length should be no more than 15 A4 pages per team member (excluding appendices). Referencing must follow Harvard guidelines (refer https://www.rmit.edu.au/library/referencing).
2. Video
Using a smartphone, or other device, film a brief summary that succinctly defines the contribution that your design team has made. Video duration should not exceed two minutes in total.
ETHICAL GUIDELINES
 Participants must be over 18 years of age
 Participants must not be ill or frail
 You must gain verbal, voluntary consent prior to interviewing or observing a participant
 You cannot provide compensation (e.g. gifts) for participation
 Interview transcripts and surveys must remain anonymous; all results must remain confidential
 You must not take photographs of people without their express permissions
 Any photographs must exclude people’s faces
 You must not use video recording for observations
 You must not deceive participants
THE FOLLOWING SUBMISSION PROCEDURES MUST BE FOLLOWED EXACTLY
1. Report via TurnItin: A pdf document of your report, with a SAMME assessment cover sheet
 The cover sheet should be on the first page. No signatures are required. It is recommended that
you insert the cover sheet as a Word document as a separate section at the start of your report.
 The format of the filename should be MIET1199_Assessment2_[student1]_[student2].pdf
e.g MIET1199_Assessment2_s3413063_s1234567.pdf
 Students are to submit one PDF file only. Any additional files will not be assessed. Use a merging
tool if you need to merge PDF files. The PDF file should include your engineering drawings
 Other file formats will not be accepted
 Please note that there is a 20 MB file limit. To comply, it is suggested that any scanned documents
should be low resolution (e.g. 100 dpi) gray scale
2. Video shared via Google drive, shared to [email protected]
 Any format is acceptable (e.g. AVI, MOV, MP4, WMV etc.)
 The format of the filename should be MIET1199_Assessment2_[student1]_[student2].*, where *
is the filename extension
 Please include student numbers in the accompanying message