Franklin Resources, Inc

    Write a 1,050- to 1,400-word strategic objectives summary. Include your balanced scorecard and its impact on all stakeholders, and the communication plan.
    Identify key trends, assumptions, and risks in the context of your final business model.
    Develop the strategic objectives for your new division of the existing business in a balanced scorecard format in the context of key trends, assumptions, and risks. The strategic objectives are measures of attaining your vision and mission. As you develop them, consider the vision, mission, and values for your business and the outcomes of your SWOT analysis and supply chain analysis.
    Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:
    Shareholder Value or Financial Perspective, which includes strategic objectives in areas such as:
    Market share
    Revenues and costs
    Profitability
    Competitive position
    Customer Value Perspective, which includes strategic objectives in areas such as:
    Customer retention or turnover
    Customer satisfaction
    Customer value
    Process or Internal Operations Perspective, which includes strategic objectives in areas such as:
    Measure of process performance
    Productivity or productivity improvement
    Operations metrics
    Impact of change on the organization
    Learning and Growth (Employee) Perspective, which includes strategic objectives in areas such as:
    Employee satisfaction
    Employee turnover or retention
    Level of organizational capability
    Nature of organizational culture or climate
    Technological innovation
    Evaluate potential alternatives to the issues and/or opportunities identified in the SWOT Analysis paper and table you completed in Week 3.
    Create at least three strategic objectives for each of the four balanced scorecard areas. Base your solutions on a ranking of alternative solutions that includes the following:
    Identify potential risks and mitigation plans
    Analyze a stakeholder and include mitigation and contingency strategies.
    Incorporate ethical implications
    Develop a metric and target for each strategic objective using a balanced scorecard format.
    Example: a strategic objective in the shareholder or financial perspective is to increase market share. A metric to actually measure this strategic objective of market share increase is, “The percentage of increase in market share.” The target is the specific number to be achieved in a particular time period. The target for the metric of “Increase market share” could be “Increase market share by 2% for each of the next 3 years” of an increase of 2% per year for 3 years.)
    Outline a brief communication plan discussing how you will communicate the company’s strategic objectives that includes the following:
    Define the purpose.
    Define the audience.
    Identify the channel(s) of communication and why you selected that channel.

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