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v Review Question:
§ How have information systems affected everyday life?
– Explain why it is so difficult to hold software services liable for failure or injury .
– List and describe the principal causes of system quality problems .
– Name and describe four quality –of-life impacts of computers and information systems
– Define and describe technostress and RSI and explain their relationship to information technology.
v Explain the terms with examples.
1. Activity
2. , Business Process
3. , Five-Component Framework
4. , Information,
5. Information-System (IS)
6. , Procedures,
7. Repository,
8. Role,
9. System
10. Executive Support Systems,
11. Information Silos,
12. Management Information Systems,
13. Metrics,
14. Operational Processes,
15. Procurement Process,
16. Sales Processes,
17. Strategic Processes
18. Transaction Processing System
