You have been recruited by a local chamber of commerce with the express task of explaining
to the local business community as to the nature of the technologies listed to below.
i) Enterprise Resource Planning Systems (ERP)
ii) Customer Relationship Management Systems (CRM)
iii) Supply Chain Management Systems (SCM)
iv) Cloud Technology
You are required to write a report in the form of a critical review evaluating the nature of
such technologies. The report should also be structured wherein the following aspects are
considered in the event of the organisation choosing to adopt any of these technologies:
a) The business case for such technologies.
b) The potential security threats/risks that can be encountered when employing or
implementing such technologies.
c) The potential role of change management should an organisation/user decide to
adopt an ERP and/or a CRM or SCM.