effective workplace letters.

Making an unsolicited claim letter
You are writing an unsolicited claim letter. A computer you have bought ( you choose the make, model etc) did not have the correct software attached ( you choose the software specifications, model etc.). Write an unsolicited letter of inquiry to progress your claim
Assignment 3 topic-
Responding to an unsolicted inquiry letter – refusing an adjustment
You are a electronics supply store. Your customer bought a flat screen television ( you choose the make, model etc.) They argue it was defective, you must argue it was not. You must explain clearly why you cannot grant the adjustment and diplomatically point out that the customer is mistaken. you may want to read pages 396-398 on negative adjustment letters. Use part of this in your inquiry letter
Learning Outcome
– Students will be able to write effective workplace letters.

Objectives
– The objectives of this part of the course are to write effective workplace letters to
* inquire
* complain
* claim
* respond to claims.

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