Application: eBags Case Study: Week 4

Note: Each week, as you consider the eBags: Managing Growth case study, you will have two applications to complete. One will involve a group discussion and the other will be an individual assignment. The information from both parts of the application will be used for your Final Case Study Report. For more information, go to the Group Case Study area.

Read eBAGS: Managing Growth in your text on pages 507 through 515. After reviewing the information in this case study and the Learning Resources for this week complete the following:

Part 1: Individual Discussion:

Consider the following question:

Assume that you are the judges for the Malcolm Baldrige Award. Using Table 8.3 on page 171 in your text, how would you evaluate eBAGS? Justify your answer.
With these thoughts in mind, write a response and post it to this week’s eBags Case Study-Individual Application Response thread in the Discussion area. Submit this assignment via the Discussion by Day 7. While you are not required to respond to other postings, you are encouraged to read your classmates’ postings.

Part 2: Group Discussion:

In addition to the above question, there are two questions you and your team should discuss this week using the Group Discussion area.

Develop a basic service blueprint for eBAGS’ current product line. After analyzing your blueprint, would you recommend to eBAGS managers that they consider business process reengineering? Do not only provide a yes or no answer, but also justify your response.
If you were a team quality consultant (like Philip Crosby), what advice would you give to Jon Nordmark about quality control to help him decide about entering the footwear industry? What quality issues, if any, would the company face that it has not experienced in the luggage industry?

Reference
Course Text:Operations Management:Contemporary Concepts and Cases

PLEASE LABEL EACH SECTION(PART1 AND PART2)

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