Recall your experiences in your current of past work environment.
What happened when a manager used a good strategy to decide something significant and effectively planned prepared directed and controlled the effort? 200 word
Question 1
Leaders involve employees in the process of improving guest service through __________ and __________.
Question 2
Guest services are __________ which means that they cannot be test-driven before experiencing.
Question 3
In the hospitality industry the term __________ is preferred over customer.
Question 4
A key objective in the service equation is to encourage guest __________.
Question 5
__________ is/are a unique challenge to the management of hospitality products and services affecting the return on investment (ROI).
Question 6
What are the five requirements to achieve success in service? Give an example of how you as a hospitality manager could achieve each of these five requirements. Your response should be at least 200 words in length.
Question 7
Describe how the hotel market has been affected by changes in consumer expectations. Your response should be at least 200 words in length.