“Customer Service – Zappos” Please respond to the following:
week 1 diss 2″Value Chains” Please respond to the following:
week 2 diss 2 “Models of Organizational Performance” Please respond to the following:
wek 2 diss 2
Operations Strategy” Please respond to the following:
week 3 diss 2 RFID Technology” Please respond to the following:
week 4 diss 1
“Goods and Service Design” Please respond to the following:
week 4 diss 2 “Service Positioning versus Product Process” Please respond to the following:
week 5 diss 2
“Evaluating Supply Chain Performance” Please respond to the following:
week 6 diss 1
week 6 diss 2 “BankUSA” Please respond to the following:
“Resource Management” Please respond to the following:
week 2 “Balloons Aloha” Please respond to the following:
“Cost of Quality” Please respond to the following:
· Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
· Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
“Quality Control Systems” Please respond to the following:
· Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.
· From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.
week 10
“Lean Operating Systems” Please respond to the following:
“Project Management” Please respond to the following:
· Evaluate different operations management principles and techniques that can make businesses more profitable today.
· Select one service company of your choice and discuss at least three operations management challenges the company is facing.
· Suggest ways to confront the challenges and provide suggestions that can untimely improve sustainability in its value chain.
Dq2
“The Value Chain Concept” Please respond to the following:
· Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
· Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.
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