QuestionM0108 Midterm ExamQuestion 1Technological skills are most essential at the __________ level of management.first-linemiddleboth first-line and middletopQuestion 2A thorough understanding of how a total system works requires an understanding of how:component parts are interrelated.to maximize profits.to use statistics.costs affect production.Question 3An entity managed by one or more persons to achieve stated goals is known as a(n) _________.corporationorganizationgroupbusinessQuestion 4The first management theory that gave specific attention and concern to Employees was the ____________ school.classical administrativebehavioralquantitativeclassical scientificQuestion 5Quality of organizational achievements can be identified by measuring ____________.expanding overseas marketsnumber of skilled employeesamounts of immediate profitscustomer needs being metQuestion 6Some of the most common tools of operations management include the following except:inventory models.production scheduling.marketing research.break-even analysis.Question 7Interruptions crises meetings and unexpected commitments for managers are considered a(n) ____________.chance occurrencerealitycommon mythonce in a while inconvenienceQuestion 8Reengineering is not referred to as:process rethinking.focus on ineffective processes.performance improvement.rethinking measures and controls.Question 9Quality is defined by whom?external customersneitherinternal customersboth internal customers AND external customersQuestion 10If you are both good with the task and good with people you might have a high level of what kind of management skills?task and humantask and conceptualprofessional and personalconceptual and humanQuestion 11Bureaucratic organizations are associated with the ____________ school of thought.quantitativesystemscontingencyclassical administrativeQuestion 12The Japanese philosophy kaizen is interpreted to mean:increase profits.continue to improve.lower costs.work harder.Question 13Which management function focuses on creating a structure to facilitate the accomplishment of goals?leadingorganizingplanningstaffingQuestion 14Managers that establish long-term companywide goals are ____________.supervisorstop managementmiddle managersfirst-line managersQuestion 15The behavioral school of theory focuses upon:people.price.promotion.products.Question 16Which of the following does not describe an goals?quantifiableattainablespecificresults-orientedenduringQuestion 17The management theory that originated during England’s Industrial Revolution and is defined as a theory that focused on finding the one best way to perform and manage tasks is the:systems theory.classical management theory.quantitative school.behavioral school.Question 18External customers include the following except:manufacturers.wholesalers.operative employees.retailers.Question 19The step in the basic planning process would the statement This organization will capture 5% more of the product market in the next 2 years focus upon:organization restructuring.setting objectives.production schedules.organization control.Question 20A formalized written set of organizational ideas result in the corporate ____________.mottorules manualphilosophymission statementQuestion 21When developing alternatives managers should:chose the ones that are most cost effectivecreate as many as possible to reach desired objectivesstick with the one that makes most sense to the manageralways include subordinates in the decisionQuestion 22In determining an organization’s strengths a company’s strategist must consider which of the followingmarket shareemployee talentmanagement structureall of the aboveQuestion 23The surrounding region or community’s permanent framework such as dams power stations roads railways harbors and airports is known as:information.finances.materials.infrastructure.Question 24The primary resource of all organizations is ____________.informationemployeesmoneyfacilitiesQuestion 25Long-term company-wide goals are the primary responsibility of which level of management?middle-leveltop-levelfirst-linetraineeQuestion 26When implementing strategy the leadership challenge involves the ability to:coordinate a bottom-up focus on core competenciesinfluence subordinates to embrace the new strategycoordinate information gathering sessions with employeesinfluence departments to design functional-level corporate strategiesQuestion 27Which of the following questions applies directly to the function of planning?What do we want to accomplish?Are we doing what we intended to do?Is the production process effective?Why were the employees paid late?Question 28Values beliefs habits norms and behavior make up the organizational ____________.financial pictureprofit motiveculturelegal systemQuestion 29All of the following are elements of organizational culture except:norms of behavior.product evaluation.philosophies.shared values.Question 30Which level of management is assigned or associated initially with strategic planning?first-lineintermediateregionaltopQuestion 31Recent trends in supplier practices continue to emerge to include the following except:develop close alliances with outside suppliers.increased use of outside suppliers.decrease of partnership because of increased control.increased alliances with fewer more dependable suppliers.Question 32Rules policies procedures programs and budgets are all known as __________ plans.strategicsingle-useoperationaltacticalQuestion 33Resources required to attain a goal are addressed with what type of planning question?howwhenwhathow muchQuestion 34Which type of plan would determine how many employees work next week?occupationaltacticalinstitutionaloperationalQuestion 35A strategy for continuously improving performance at every level and in all areas of responsibility is called:total systems approachtotal quality managementtotal quality controltotal quality productQuestion 36A disciplined approach to solving quality problems before the design phase of a product is called:a production standard.benchmark.quality function deployment.systems approach.Question 37A manager that asks the following question What specific empirical research evidence do you have to support your conclusion? would be a proponent of which decision-making model?predisposedintuitiverational/logicalnonrationalQuestion 38Statistical process control (SPC) is the use of statistical tools and methods associated directly with:continuous-improvement process (CIP).statistical quality control (SQC).total quality management.total quality control (TQC).Question 39Which of the following is an example of a limiting factor?timemoneyequipmentall of the answers are limiting factorsQuestion 40A group of employees usually in charge of an ongoing process is a:quasi team.task force.cross-functional team.permanent team.Question 41All of the following are components of the decision-making process except:identifying relative symptoms.implementing the decision.developing potential alternativesselecting the best alternative.Question 42____________ are chances for progress or advancement.UncertaintiesOpportunitiesProblemsTechniquesQuestion 43____________ attempts to predict how people will behave in competitive situations.game theorycompetition modelscompetition theoryque modelsQuestion 44Basically a(n) ____________ is a judgment reached after consideration.situationdecisionfactinferenceQuestion 45Brainstorming allows for and encourages group members to address ____________.criticismsdecisionsalternativesevaluationsQuestion 46What technique is used to keep employees aware of changes in the critical numbers used to measure a company’s processes?empowermentself-help seminarsbenchmarksscoreboardingQuestion 47Bank and credit union managers would be wise to use which decision tool to accommodate walk-in depositors on payday?queuing modelssimulationDelphi techniquegame theoryQuestion 48When analyzing possible alternatives managers should answer which questions?does the alternative fit with the limiting factors?what are the consequences of using the alternative?both of the abovenone of the aboveQuestion 49The ultimate alternative for decision making is a course of action that ____________.eliminates all problems and maximizes opportunitiesmaximizes the alternativeslowers the degree of riskprovides various opportunitiesQuestion 50Positive partnerships with vendors and suppliers are based on ____________ and ____________.time commitmentquality priceneeds desiresopenness trustQuestion 51A technique that ranks alternative according to how long each takes to pay back its initial cost is:payback analysis.simulation.brainstorming.nominal group technique.Question 52A decision-making technique that requires alternatives and outcomes to be evaluated against other events is called:a decision tree.a gaming device.brainstorming.groupthink.Question 53The first step in the process of planned change is ____________.diagnose the problemdevelop the goal(s)recognize the need for changeselect the method of interventionQuestion 54Matrix structure projects are designed to maximize and economize resources and ____________.functional expertisefinancial paperworkdivisional managerssupport servicesQuestion 55____________ organizations often grow to be very large but ____________ remain small and focused on personal relationships.production serviceformal informalinternational localcentralized decentralizedQuestion 56Bold discontinuous advances that bring about dramatic transformations in organizational strategies and structure is called:revolutionary change.evolutionary change.conflict.decentralization.Question 57Weekly department discussion meetings regarding important issues would be which type of technique for overcoming resistance to change?securityopen communicationsensitivityadvance warningQuestion 58The potential problem areas associated with the informal organization include the following except:creates conflict.resists change.develops pressure for conformity.supports a strong philosophy of management.Question 59The term ____________ is the ability to blend established systems and new ideas into improved methods of accomplishment.organizational learningeducational complexitymanagerial scholastic achievementorganizational expertiseQuestion 60More and more organizations use decentralization as a means to achieving:management downsizing.division of labor.labor union growth.greater productivity.Question 61Which of the following is true regarding small or large organizational structures?Small organizations tend to be more organic.Few employees in large organizations are specialists.Rules and regulations dominate small organizations.Small organizations tend to be more mechanistic.Question 62Direct managerial authority is synonymous with ____________ authority.lineoperationalstafffunctionalQuestion 63Line departments exercise________ authority and staff departments exercise _____ authority.functional; centralizeddirect; indirectcomplete; partialservice; centralizedQuestion 64The individual who implements the planned change is known as a(n) ____________.change personchange investigatorchange agenteternal change optimistQuestion 65Authority is closely associated with the ______ managerial principle.unity of purposeunity of taskchain of commandunity of directionQuestion 66The ability of individuals to rely on each other based on their character ability and truthfulness isrevolutionary change.coherence.coordination.mutual trust.Question 67Achieving _________ changes can require a change in organizational culture or other elements.operationalstructuraltacticalstrategicQuestion 68Technology includes the following except:knowledge.work procedures.machinery.traditional management.Question 69The type of authority that utilized advice and recommendations to line managers would be:functional authority.staff authority.line authority.management downsizing.Question 70The informal organization emerges within the:chain of command.formal organization.functional organization.division of labor.Question 71 Identify and explain the three types of authority. Does this affect a manager’s ability to make effective decisions?Question 72 Who are a company’s stakeholders? What obligations does it have to each? What obligations do stakeholders have to the organization?Question 73 Under what circumstances would you use payback analysis? What are the advantages and disadvantages of payback analysis?