Resource: Introduction to Hospitality Management, Ch. 17
As an executive for a hospitality consulting group you have been asked to evaluate and recommend effective communication and decision-making strategies for a four-star hotel. (For more information, read the “Guests Complaining about Waiting Too Long for Elevators” Case Study in Ch. 17 of Introduction to Hospitality Management (p. 679).)
Review the issue and provide a response that both solves the problem and provides suggestions for avoiding such challenges in the future.
Include the following information in your 700- to 1,050-word paper:
Format your paper consistent with APA guidelines.