Unit V Case Study Choose ONE of the case options below.

Evaluate the case, and respond to each question that follows the case using both theory and practical managerial thinking.

Ritz Carlton, beginning on page 379 of the course textbook

MAYO Clinic, beginning on page 380 of the course textbook

eBay, beginning on page 411 of the course textbook

Southwest Airlines, beginning on page 412 of the course textbook

Your APA formatted Case Study should be a minimum of 500 words (not including the title and references pages). You are required to use a minimum of three peer-reviewed, academic sources that are no more than five years old (one of which may be your textbook). All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Information about accessing the 

Kotler, P., & Keller, K. L. (2012). Marketing management [VitalSource Bookshelf version] (14th ed.). Retrieved from https://online.vitalsource.com/#/books/9781323291016