Paper details:

o Problem Scenario:

The sales assistant at XYZ Teeth Products Corporation was asked to e-mail a business letter to the corporate purchasing manager at of one of its top customers, ABC Dental, an office chain with over 100 locations. The purpose of the letter was to inform ABC Dental that their new shipment of teeth-cleaning kits was on backorder and would not ship for another three weeks.
o Written Response:

Dear ABC Dental,

I regret to inform you that your order of 1000 teeth-cleaning kits is on backorder, and you won’t expect to see them for quite some time.
I am sure that you will understand. If you have questions, let me know.

Sincerely,
Sales Assistant, XYZ Teeth Products Corporation

• Consider the message the sales assistant was trying to send.
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• Think about how you might write the letter differently.
With these thoughts in mind:

Post by Day 3, 2–3 paragraphs analyzing the response to the client. Be sure to include answers to the following questions:
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• What effective professional writing methods were used to produce the response?
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• Was the response to the client appropriate? Why or why not?
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• What ethical issues were involved with this response?
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• What was the tone of the response?
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• Do you think that the response will get the intended reaction from the client?