Assignment4:HRTrainingClass

REMEMBER THIS IS A GRADURATE LEVEL CLASS, PLEASE BE INNOVATIVE WHEN WRITING THIS PAPER.

ImaginethatyouareamemberoftheHRdepartmentofasmallretailcompanyanduppermanagement hasaskedyoutocreateanewemployeecustomerservicetrainingclassforallnewemployees.

Writeasixtoseven(6-7)pagespaperinwhichyou:

1. Justifytheuseofaneedsassessmentofyourcompany’sproposedemployeecustomerservice training,stressingfive(5)waysinwhichsuchanassessmentwouldexposeanyexisting performancedeficiencies.
2. Developacustomerservicetrainingimplementationplananddeterminethemethodoftraining (i.e.,presentation,discussion,casestudy,discovery,roleplay,simulation,modeling,oron-the jobtraining).
3. Justifywhyyouselectedthetrainingmethodthatyoudid.
4. Proposetwo(2)waystomotivateanemployeewhohasnointerestinattendingatrainingclass.
5. Developasurveytocollectfeedbackfromtheemployeeswhoattendthetraining.
6. Useatleastthree(3)qualityacademicresourcesinthisassignment.Note:Wikipediaandother
Websitesdonotqualifyasacademicresources.

Yourassignmentmustfollowtheseformattingrequirements:
• Betyped,doublespaced,usingTimesNewRomanfont(size12),withone-inchmarginsonall sides;citationsandreferencesmustfollowAPAorschool-specificformat.Checkwithyour professorforanyadditionalinstructions.
• Includeacoverpagecontainingthetitleoftheassignment,thestudent’sname,theprofessor’s name,thecoursetitle,andthedate.Thecoverpageandthereferencepagearenotincludedin therequiredassignmentpagelength.

Thespecificcourselearningoutcomesassociatedwiththisassignmentare:
• DesignjobandtaskanalysesthatalignwiththeoverallHRMstrategy.
• Designtraininganddevelopmentsystemstoimproveemployeeperformance.
• Usetechnologyandinformationresourcesto researchissuesinstrategichumanresource development.
• Writeclearlyandconciselyaboutstrategichumanresourcedevelopmentusingproperwriting mechanics.

Gradingforthisassignmentwillbebasedonanswerquality,logicIorganizationofthepaper,and languageandwritingskills,usingthefollowingrubric.

Points:200 Assignment4:HRTrainingClass

Criteria Unacceptable
Below70%F Fair
70-79%c Proficient
80-89%8 Exemplary
90-100%A
1.Justifytheuseofa
needsassessmentof yourcompany’s proposedemployee customerservice
training,stressingfive(5) waysinwhichsuchan assessmentwould Didnotsubmitor incompletely
justifiedtheuseofa needsassessment ofyourcompany’s proposedemployee customerservice training,stressing Partiallyjustifiedthe useofaneeds assessmentofyour company’s
proposedemployee customerservice training,stressing five(5)waysin Satisfactorily justifiedtheuseofa needsassessment ofyourcompany’s proposedemployee customerservice training,stressing five(5)waysin Thoroughlyjustified theuseofaneeds assessmentofyour company’s proposedemployee customerservice training,stressing five(5)waysin

exposeanyexisting performance deficiencies.
Weight:20% five(5)waysin whichsuchan assessmentwould exposeanyexisting performance deficiencies. whichsuchan assessmentwould
exposeanyexisting performance deficiencies. whichsuchan assessmentwould exposeanyexisting
performance deficiencies. whichsuchan assessmentwould exposeanyexisting
performance deficiencies.
2. Developacustomer servicetraining
implementationplan and determinethe methodof training(i.e.,
presentation,discussion, casestudy,discovery, roleplay,simulation, modeling,oron-the-job training).
Weight:20% Didnotsubmitor incompletely
developeda customerservice training implementationplan anddidnotsubmit
orincompletely determinedthe methodoftraining
(i.e.,presentation, discussion,case study,discovery, roleplay, simulation,
modeling,oron-the- jobtraining). Partiallydeveloped acustomerservice training implementationplan
andpartially determinedthe methodoftraining (i.e.,presentation, discussion,case study,discovery, roleplay, simulation,
modeling,oron-the-
jobtraining). Satisfactorily developeda customerservice training
implementationplan andsatisfactorily determinedthe methodoftraining (i.e.,presentation, discussion,case study,discovery,
roleplay, simulation,
modeling,oron-the- jobtraining). Thoroughly
developeda customerservice training implementationplan andthoroughly determinedthe methodoftraining (i.e.,presentation, discussion,case study,discovery,
roleplay, simulation,
modeling,oron-the- jobtraining).
3.Justifywhyyou selectedthetraining methodthatyoudid. Weight:10% Didnotsubmitor
incompletely justifiedwhyyou selectedthetraining methodthatyou
did. Partiallyjustified whyyouselected thetrainingmethod thatyoudid. Satisfactorily justified whyyou selectedthetraining methodthatyou
did. Thoroughlyjustified whyyouselected thetrainingmethod thatyoudid.
4.Proposetwo(2)ways tomotivateanemployee
whohasnointerestin attendingatrainingclass.Weight:15% Didnotsubmitor incompletely
proposedtwo(2) waystomotivatean employeewhohas nointerestin attendingatraining class. Partiallyproposed two(2)waysto motivatean employeewhohas nointerestin attendingatraining class. Satisfactorily proposedtwo(2) waystomotivatean employeewhohas nointerestin attendingatraining class. Thoroughly proposedtwo(2) waystomotivatean employeewhohas nointerestin attendingatraining class.
5.Developasurveyto collectfeedbackfromthe
employeeswhoattend thetraining.
Weight:20% Didnotsubmitor incompletely
developedasurvey tocollectfeedback fromtheemployees whoattendthe training. Partiallydeveloped
asurveytocollect feedbackfromthe employeeswho attendthetraining. Satisfactorily
developedasurvey tocollectfeedback fromtheemployees whoattendthe training. Thoroughly developedasurvey tocollectfeedback fromtheemployees whoattendthe training.
6.3references
Weight:5% Noreferences
provided Doesnotmeetthe requirednumberof references;someor allreferencespoor qualitychoices. Meetsnumberof requiredreferences; allreferenceshigh qualitychoices. Exceedsnumberof requiredreferences; allreferenceshigh qualitychoices.
7.Clarity,writing
mechanics,and formattingrequirements Weight:10% Morethan6errors present 5-6errorspresent 3-4errorspresent 0-2errorspresent

REMEMBER THIS IS A GRADURATE LEVEL CLASS, PLEASE BE INNOVATIVE WHEN WRITING THIS PAPER.