Devise a process to retain the knowledge of your organizations’ IT department.   How would you retain the documentation and the IT personnel’s knowledge about the different IT products and services so they can be kept, organized,  and easily searched in the future?   

You must have 1 scholarly journal articles along with your text to support your analysis. Try to find articles that are less than 5 years old. 

Initial posts must be 300 words but no more than 500 words.  Responses to classmates 200 words each (2 required).