Project Management
Scenario

You are employed as an Office Manager in a company based in the centre of London. The company provides consultancy services to businesses around the world, particularly in the area of management development. All of the consultants work remotely from home and the office function, with a team of 10 people, is purely administrative.

The Managing Director has announced that the offices will be relocated to the area around Banbury, Oxfordshire in order to reduce costs. She has asked you to lead a small team from the office and involve consultants to plan and execute this move. She wishes to retain the same size administrative team. In her announcement, she also confirmed the current business objectives and the specific objectives associated with the move. These include:

? Continuing to grow business income by 10% annually
? Enhancing profitability partially by reducing the physical costs associated with accommodation
? Retaining the business earning capacity
? Improving the quality of support the office provides to the consultants and clients
? Improving the IT systems for the business
? Minimising the human resource costs associated with the move particularly associated with redundancy, recruitment and training
Activity 1
The Managing Director wishes to understand the full implications of the office move. She has asked you to prepare an initial report which considers the various projects needed to deliver the move to new premises.

? Appraise the business objectives listed above and identify the projects which will be needed to successfully carry out the relocation.
? Considering your list of projects, develop the necessary project sub divisions and produce high level estimates of the resources needed to complete one of these projects including time and costs.
ACs 1.1, 1.2

Activity 2
The MD has read your report and agreed with the work completed to date. She now wishes to get an insight into the way in which you believe the projects should be planned and delivered. She has also made it clear that all members of the team need to have the same shared understanding. She has asked you to use your selected project and produce a handbook on The Project Management Approach, for use by all members of the team.
The first section of this Handbook must:

? describe and evaluate a suitable methodology for your chosen project
? assess the feasibility of this project
? include a structure for the management and administration of the project
? define the roles and responsibilities of staff who will manage this project, producing a job description and person specification for a Project Manager. This person specification must include the interpersonal skills required for effective project management
ACs 1.3,1.4, 2.1, 2.2, 3.2

Activity 3
In the second section of the Handbook you must prepare and describe a detailed project plan
AC 2.3

Activity 4
In this section you must:
? describe and assess alternative project team structures
? design processes for quality management of the project
? design procedures for how project change proposals will be managed
ACs 3.1, 3.3, 3.4

Activity 5
This section of the Handbook covers monitoring and control of projects.
? Produce two tables which identify
o the issues and risks that may impede a project
o the issues and risks likely to be encountered in the final stages of a project
? Design and describe systems which can be used for
o monitoring and appraising the status of a project
o detecting and managing issues arising in the course of projects

ACs 4.1, 4.2, 4.3, 5.1

Activity 6
The final section of the Handbook is an assessment of the tasks needed to be completed in the final stages of a project.

AC 5.2

Guidelines for assessors

The assignments submitted by learners must achieve the learning outcomes and meet the standards specified by the assessment criteria stated in the unit. The suggested evidence listed below is how learners can demonstrate that they have met the required standard.

Task Number Assessment Criteria Suggested Evidence
Activity 1 1.1, 1.2 The report must include an appropriate list of projects required by the objectives provided. For the chosen project the learner should produce a high level breakdown of the project and from this realistic timescales and budgets.
Activity 2 1.3,1.4, 2.1, 2.2, 3.2 The Handbook must include an evaluation of the chosen methodology and a comprehensive assessment of the feasibility of the project. The job description and person specification for the project manager must be clearly presented and demonstrate that the learner understands the roles and responsibilities and the interpersonal skills needed by a successful project manager.
Activity 3 2.3 A detailed structured plan must be constructed which demonstrates understanding of the importance of project planning.
Activity 4 3.1, 3.3, 3.4, In this section the learner must produce a balanced assessment of different team structures. The two designs must be realistic, practical and well described and show an understanding of these aspects of project management
Activity 5 4.1, 4.2, 4.3, 5.1 The two tables should identify a comprehensive range of issues and risks likely to impede projects generally or be encountered towards the end of projects. The descriptions and designs need to show that the learner understands how to monitor and control projects; the issues which arise in projects and how these should be managed.
Activity 6 5.2 The assessment of the project tasks which need to be completed must cover the project process, results and future actions such as handover
Project Management
Aims
To understand the process of identifying appropriate and feasible projects, and to be able to initiate and start a project. To be able to manage, monitor and control a project, including assessing, managing and controlling project risks and issues, project and team management and change management. To be able to evaluate the success or failure of a project. Unit Level 6
Unit Code
J/503/5111 GLH 60
Credit Value
15 Unit Grading tructure Pass
Assessment Guidance
Learners should plan and manage a real business project where possible. Where they do not have access to an appropriate business environment, they may use a project in an alternative environment, for example a building project on their home or a voluntary project with a local community group. Learners may require guidance on selecting a project which can be carried out within the time available for completing the unit. Learning outcomes The learner will: Assessment criteria The learner can:
1. Be able to analyse business objectives to identify feasible projects
1.1 Identify projects required from an appraisal of established business objectives
1.2 Produce project sub-divisions and high-level estimates of time, resources and costs
1.3 Evaluate a project methodology suitable for the specific project
1.4 Assess the feasibility of a proposed project 2. Be able to design systems and plans for initiating managing and controlling projects 2.1 Devise a structure for the management and administration of the project 2.2 Define the roles and responsibilities of the project manager 2.3 Prepare a detailed project plan
3. Be able to organise and manage a project
3.1 Assess alternative project team structures
3.2 Demonstrate the interpersonal skills required for effective project management
3.3 Design quality management processes to be used in a project
3.4 Design procedures for managing project change proposals 4. Be able to monitor and control the progress of projects 4.1 Identify issues and risks that may impede a project 4.2 Design systems for monitoring and appraising the status of a project 4.3 Design control systems to detect and manage issues arising in the course of projects
5. Be able to review, evaluate and closeout a project
5.1 Identify issues and risks likely to be encountered in the final stages of a project.
© ATHE Ltd 2014
Level 6 Management Specification May 2014 34
5.2 Assess the necessary project tasks to be completed in the final stages of a project
© ATHE Ltd 2014
Level 6 Management Specification May 2014 35
Indicative Content
1. Be able to analyse business objectives to identify feasible projects
Project initiation
? Analysing business needs, reviewing operations and procedures, alternative project cost-benefit analyses, project sub-division: work breakdown, identifying time scales, identifying resources, project budgeting, reporting and accountability
Outline project methodology
? Review of project and decide between appropriate models for project management e.g. traditional approach, PRINCE2, critical change approach or event change approach
Feasibility
? Risk Management – identifying risk, impact analysis, risk management/planning, review cost-benefit and risk equation for projects. Consider other issues impacting on project e.g. issues of globalisation (advantages and disadvantages of cross-country/culture projects)
2. Be able to design systems and plans for initiating managing and controlling projects
Evaluate project management framework
? Traditional approach, critical change approach, event change approach or proprietary/ formalised approaches e.g. PRINCE
Managing conflicts
? Role of Project Manager: managing team and stakeholders, setting schedule, budget and timing, developing the project plan, managing project risks, interfaces with other projects
Project plan
? Value proposition, sponsorship, accountability, deliverables, responsibilities, resource allocations, timeline, milestones, critical path
3. Be able to organise and manage a project
Team structures
? Hierarchical, virtual, networked, functional team, pure project teams, matrix management. Change control: formal change requests, review of critical path, impact on resources and timelines
Quality
? Status and plan documentation and regular monitoring meetings, defining responsibilities and accountability, communications, traceability and audit trails, formalized frameworks and stages
© ATHE Ltd 2014
Level 6 Management Specification May 2014 36
Interpersonal skills
? Leadership, e.g. motivating others, delegation, and decision-making. Networking, e.g. network building, and communication skills, teamwork, e.g. collaboration, mentoring
4. Be able to monitor and control the progress of projects
Issues and risks
? Project creep, gaps in the scope or accountability of the project, changing dependencies (other projects, business conditions etc.), delays, planning errors, skills or other resource deficits
Project monitoring
? Status and plan documentation and regular monitoring meetings, defining responsibilities and accountability, communications, traceability, formalized frameworks and stages
Project conflict resolution
? Role of Project Manager and Sponsor, constructive vs. destructive conflicts, compromise, skill complementarities, goal congruence
5. Be able to review, evaluate and closeout a project
Project closeout risks
? Lack of ownership, communication failures, ‘meaningless’ plan without buy-in, no accountability, lack of employee empowerment
Project closeout
? Formal evaluation of project and team performance, document learning points for future, assess success factors, post-implementation report, sign off on deliverables, hand over/archive documentation, contract closures, closing out financial accounts, reassign team

Information & Advice Partnership

Information & Advice Project – Kingston i

Project Manager

Job Description

The Information and Advice Project was set up a year ago to improve access to information and advice about adult social care issues. The Royal Borough of Kingston, Community Care Services set up the project but has been working with a wide range of voluntary sector organisations in recognition of the fact that many people look for information and advice within their communities.
During the first year of the project, Open Objects were selected to provide a database and website of information and advice content. The website is now under development in order to offer a single coordinated hub of local information and advice about social care issues. The information and advice partnership aims to create a community service around this resource called Kingston-i so that local people can find the information and advice they need, where and when they need it through a number of sources – a no door is the wrong door approach.
The Project Manager post will lead on the development of the service over the next two years. The role will involve building the service infrastructure, including the website and a telephone line and working with the community to develop a service that is fit for purpose. For the service to be successful it must be accessible to all residents and the project therefore offers an exciting opportunity to be creative in the development of access routes. The Project Manager will need a good understanding of voluntary sector operations and exceptional communications skills in order to facilitate partnership working.
Grade/pay: NJC Scale point 35 – £30,911
Terms of post: Fixed term contract for two years, full time 35 hours per week
Key relationships: Information & Advice Project Steering Group
The Information and Advice Project has a Steering Group with members that represent service users, the local voluntary sector and the Royal Borough of Kingston. The Project Manager post will work with the Steering Group to develop a project plan and the Steering Group will maintain strategic direction over the two year project.
Reporting to: Lynda Evans, Deputy Chief Executive, Kingston Voluntary Action
Host organisation: Kingston Voluntary Action (KVA)
The Project Manager will be hosted by Kingston Voluntary Action, the umbrella body for voluntary and community organisations in the Borough of Kingston upon Thames. KVA’s main role is to strengthen voluntary and community activity in the Borough. It does this by developing and supporting organisations so they can deliver better services to the local community, particularly those that are disadvantaged. KVA is based in central Kingston Upon Thames, just a few minutes walk from the mainline rail station.
Main purpose of post:
1. To develop the infrastructure for information and advice service (currently a website and phone line).
2. To support residents by developing new ways to access information and advice.
3. To work with partners and local providers of information, advice and services to support development of the Information and Advice Network.
4. To ensure the long-term viability of the service by supporting the Steering Group to develop a model for sustainable funding, governance and working practices.
Specific duties of post:
Project management
1. To project plan the development of the service over phase two of the project.
2. To support the Steering Group to maintain a strategic overview of the project to deliver the objectives of the Information and Advice Partnership.
3. To effectively plan and coordinate project activities.
4. To provide regular reports on progress to the Information and Advice Steering group.
Developing infrastructure
5. To contribute to the development of the website as the core hub of the project by evaluating usage and user feedback.
6. To identify need and coordinate developments to the website – for example, search options, forums or referral tools.
7. To work with the Editorial Board to review and add content to the website.
8. To develop effective monitoring and feedback mechanisms for performance management.
9. To monitor and evaluate existing provision of information and advice against identified need to identify gaps and areas for improvement.
10. To investigate potential volunteering roles for supporting the service and to support systems for engaging volunteers.
11. To support the Steering Group to develop and secure a viable model for long term funding.
Supporting residents
12. To involve residents of the Royal Borough of Kingston in the development of the service.
13. To develop or back initiatives that support individuals and their families, friends, carers and neighbours to access information and advice.
14. To market and promote the service to residents.
Working with local providers
15. To arrange and participate in meetings, events and working groups for the project.
16. To engage with a wide range of support providers across the voluntary and statutory sectors in the Borough.
17. To work with partners in the development of the Information and Advice Network.
18. To develop or back initiatives that support providers to deliver excellent information and advice.
19. To work with partners to develop an effective referral system for the Information and Advice Network in conjunction with the Advice Providers Forum.

Person specification:
Characteristics Essential Desirable

Qualifications/training
Project management qualification/ training or equivalent relevant experience

Degree or equivalent relevant experience

Experience Work experience in either the voluntary or statutory sector alongside the voluntary sector

Successful management of projects

Working across organisational boundaries and developing partnership approaches

Involving residents/service users in service development
Experience of delivering information and advice services

Successful applications to external funding bodies

Skills/abilities Strong communication & presentation skills

Ability to secure commitment and cooperation from others

Research and analysis skills

Good IT skills – to present work professionally and manage data
Organisational skills

Knowledge Knowledge of voluntary sector operations

Knowledge of the challenges faced by people whose independence or wellbeing is at risk (for example, disabled people) Knowledge of types of support available at the local level

Knowledge of IT including content management software
Qualities A positive attitude towards working in partnership to achieve outcomes

Tact and diplomacy

Commitment to user involvement and equal opportunities

Flexible, self-motivated and a positive attitude

Innovative in approach to planning and problem solving

Special Conditions Occasional evening and weekend working

Ability to travel frequently round the Borough

Activity 2

The element of this assignment needs to be submitted as a handbook. The handbook should be a book like structure i.e front cover, content page and sections. The handbook should be easy to read by staff and not bulky like an essay. So the writer should put the front cover before starting Activity 2.

The introduction is ok.

Activity 2.1: I stated in my instruction that the PMI methodology should be use for the chosen project (To improve the IT business system database (hardware & software system). I can see you have chosen the online platform in yours which is also a good project where the organization can engage effectively with their clients while in their quest to move their current physical location.

Please describe and evaluate the use of the PMI methodology for your chosen project (Establishment of an Online Platform).

Activity 2.2: The feasibility is OK.

Activity 2.3: You have not answered this part according to my instructions / assessment guidelines. The Functional structure of management should be used for the project. A suitable diagram is needed in this section to explain the structure for the management and administration of the project. It should be focused on the project and not the organization.

Activity 2.4: This section should be in a kind of tabular form to illustrate the roles and responsibilities of the staff that will manage the project. The staff will easily know their roles and responsibilities from the table illustration.

I have attached a sample of a project manager job description and person specification. Please use the attached as a guideline in producing the job description and person specification for the project manager of this project. The person specification must include the interpersonal skills.
I count on your co-operation.
Information & Advice Partnership

Information & Advice Project – Kingston i

Project Manager

Job Description

The Information and Advice Project was set up a year ago to improve access to information and advice about adult social care issues. The Royal Borough of Kingston, Community Care Services set up the project but has been working with a wide range of voluntary sector organisations in recognition of the fact that many people look for information and advice within their communities.
During the first year of the project, Open Objects were selected to provide a database and website of information and advice content. The website is now under development in order to offer a single coordinated hub of local information and advice about social care issues. The information and advice partnership aims to create a community service around this resource called Kingston-i so that local people can find the information and advice they need, where and when they need it through a number of sources – a no door is the wrong door approach.
The Project Manager post will lead on the development of the service over the next two years. The role will involve building the service infrastructure, including the website and a telephone line and working with the community to develop a service that is fit for purpose. For the service to be successful it must be accessible to all residents and the project therefore offers an exciting opportunity to be creative in the development of access routes. The Project Manager will need a good understanding of voluntary sector operations and exceptional communications skills in order to facilitate partnership working.
Grade/pay: NJC Scale point 35 – £30,911
Terms of post: Fixed term contract for two years, full time 35 hours per week
Key relationships: Information & Advice Project Steering Group
The Information and Advice Project has a Steering Group with members that represent service users, the local voluntary sector and the Royal Borough of Kingston. The Project Manager post will work with the Steering Group to develop a project plan and the Steering Group will maintain strategic direction over the two year project.
Reporting to: Lynda Evans, Deputy Chief Executive, Kingston Voluntary Action
Host organisation: Kingston Voluntary Action (KVA)
The Project Manager will be hosted by Kingston Voluntary Action, the umbrella body for voluntary and community organisations in the Borough of Kingston upon Thames. KVA’s main role is to strengthen voluntary and community activity in the Borough. It does this by developing and supporting organisations so they can deliver better services to the local community, particularly those that are disadvantaged. KVA is based in central Kingston Upon Thames, just a few minutes walk from the mainline rail station.
Main purpose of post:
1. To develop the infrastructure for information and advice service (currently a website and phone line).
2. To support residents by developing new ways to access information and advice.
3. To work with partners and local providers of information, advice and services to support development of the Information and Advice Network.
4. To ensure the long-term viability of the service by supporting the Steering Group to develop a model for sustainable funding, governance and working practices.
Specific duties of post:
Project management
1. To project plan the development of the service over phase two of the project.
2. To support the Steering Group to maintain a strategic overview of the project to deliver the objectives of the Information and Advice Partnership.
3. To effectively plan and coordinate project activities.
4. To provide regular reports on progress to the Information and Advice Steering group.
Developing infrastructure
5. To contribute to the development of the website as the core hub of the project by evaluating usage and user feedback.
6. To identify need and coordinate developments to the website – for example, search options, forums or referral tools.
7. To work with the Editorial Board to review and add content to the website.
8. To develop effective monitoring and feedback mechanisms for performance management.
9. To monitor and evaluate existing provision of information and advice against identified need to identify gaps and areas for improvement.
10. To investigate potential volunteering roles for supporting the service and to support systems for engaging volunteers.
11. To support the Steering Group to develop and secure a viable model for long term funding.
Supporting residents
12. To involve residents of the Royal Borough of Kingston in the development of the service.
13. To develop or back initiatives that support individuals and their families, friends, carers and neighbours to access information and advice.
14. To market and promote the service to residents.
Working with local providers
15. To arrange and participate in meetings, events and working groups for the project.
16. To engage with a wide range of support providers across the voluntary and statutory sectors in the Borough.
17. To work with partners in the development of the Information and Advice Network.
18. To develop or back initiatives that support providers to deliver excellent information and advice.
19. To work with partners to develop an effective referral system for the Information and Advice Network in conjunction with the Advice Providers Forum.

Person specification:
Characteristics Essential Desirable

Qualifications/training
Project management qualification/ training or equivalent relevant experience

Degree or equivalent relevant experience

Experience Work experience in either the voluntary or statutory sector alongside the voluntary sector

Successful management of projects

Working across organisational boundaries and developing partnership approaches

Involving residents/service users in service development
Experience of delivering information and advice services

Successful applications to external funding bodies

Skills/abilities Strong communication & presentation skills

Ability to secure commitment and cooperation from others

Research and analysis skills

Good IT skills – to present work professionally and manage data
Organisational skills

Knowledge Knowledge of voluntary sector operations

Knowledge of the challenges faced by people whose independence or wellbeing is at risk (for example, disabled people) Knowledge of types of support available at the local level

Knowledge of IT including content management software
Qualities A positive attitude towards working in partnership to achieve outcomes

Tact and diplomacy

Commitment to user involvement and equal opportunities

Flexible, self-motivated and a positive attitude

Innovative in approach to planning and problem solving

Special Conditions Occasional evening and weekend working

Ability to travel frequently round the Borough

Activity 2

The element of this assignment needs to be submitted as a handbook. The handbook should be a book like structure i.e front cover, content page and sections. The handbook should be easy to read by staff and not bulky like an essay. So the writer should put the front cover before starting Activity 2.

The introduction is ok.

Activity 2.1: I stated in my instruction that the PMI methodology should be use for the chosen project (To improve the IT business system database (hardware & software system). I can see you have chosen the online platform in yours which is also a good project where the organization can engage effectively with their clients while in their quest to move their current physical location.

Please describe and evaluate the use of the PMI methodology for your chosen project (Establishment of an Online Platform).

Activity 2.2: The feasibility is OK.

Activity 2.3: You have not answered this part according to my instructions / assessment guidelines. The Functional structure of management should be used for the project. A suitable diagram is needed in this section to explain the structure for the management and administration of the project. It should be focused on the project and not the organization.

Activity 2.4: This section should be in a kind of tabular form to illustrate the roles and responsibilities of the staff that will manage the project. The staff will easily know their roles and responsibilities from the table illustration.

I have attached a sample of a project manager job description and person specification. Please use the attached as a guideline in producing the job description and person specification for the project manager of this project. The person specification must include the interpersonal skills.
I count on your co-operation.
Information & Advice Partnership

Information & Advice Project – Kingston i

Project Manager

Job Description

The Information and Advice Project was set up a year ago to improve access to information and advice about adult social care issues. The Royal Borough of Kingston, Community Care Services set up the project but has been working with a wide range of voluntary sector organisations in recognition of the fact that many people look for information and advice within their communities.
During the first year of the project, Open Objects were selected to provide a database and website of information and advice content. The website is now under development in order to offer a single coordinated hub of local information and advice about social care issues. The information and advice partnership aims to create a community service around this resource called Kingston-i so that local people can find the information and advice they need, where and when they need it through a number of sources – a no door is the wrong door approach.
The Project Manager post will lead on the development of the service over the next two years. The role will involve building the service infrastructure, including the website and a telephone line and working with the community to develop a service that is fit for purpose. For the service to be successful it must be accessible to all residents and the project therefore offers an exciting opportunity to be creative in the development of access routes. The Project Manager will need a good understanding of voluntary sector operations and exceptional communications skills in order to facilitate partnership working.
Grade/pay: NJC Scale point 35 – £30,911
Terms of post: Fixed term contract for two years, full time 35 hours per week
Key relationships: Information & Advice Project Steering Group
The Information and Advice Project has a Steering Group with members that represent service users, the local voluntary sector and the Royal Borough of Kingston. The Project Manager post will work with the Steering Group to develop a project plan and the Steering Group will maintain strategic direction over the two year project.
Reporting to: Lynda Evans, Deputy Chief Executive, Kingston Voluntary Action
Host organisation: Kingston Voluntary Action (KVA)
The Project Manager will be hosted by Kingston Voluntary Action, the umbrella body for voluntary and community organisations in the Borough of Kingston upon Thames. KVA’s main role is to strengthen voluntary and community activity in the Borough. It does this by developing and supporting organisations so they can deliver better services to the local community, particularly those that are disadvantaged. KVA is based in central Kingston Upon Thames, just a few minutes walk from the mainline rail station.
Main purpose of post:
1. To develop the infrastructure for information and advice service (currently a website and phone line).
2. To support residents by developing new ways to access information and advice.
3. To work with partners and local providers of information, advice and services to support development of the Information and Advice Network.
4. To ensure the long-term viability of the service by supporting the Steering Group to develop a model for sustainable funding, governance and working practices.
Specific duties of post:
Project management
1. To project plan the development of the service over phase two of the project.
2. To support the Steering Group to maintain a strategic overview of the project to deliver the objectives of the Information and Advice Partnership.
3. To effectively plan and coordinate project activities.
4. To provide regular reports on progress to the Information and Advice Steering group.
Developing infrastructure
5. To contribute to the development of the website as the core hub of the project by evaluating usage and user feedback.
6. To identify need and coordinate developments to the website – for example, search options, forums or referral tools.
7. To work with the Editorial Board to review and add content to the website.
8. To develop effective monitoring and feedback mechanisms for performance management.
9. To monitor and evaluate existing provision of information and advice against identified need to identify gaps and areas for improvement.
10. To investigate potential volunteering roles for supporting the service and to support systems for engaging volunteers.
11. To support the Steering Group to develop and secure a viable model for long term funding.
Supporting residents
12. To involve residents of the Royal Borough of Kingston in the development of the service.
13. To develop or back initiatives that support individuals and their families, friends, carers and neighbours to access information and advice.
14. To market and promote the service to residents.
Working with local providers
15. To arrange and participate in meetings, events and working groups for the project.
16. To engage with a wide range of support providers across the voluntary and statutory sectors in the Borough.
17. To work with partners in the development of the Information and Advice Network.
18. To develop or back initiatives that support providers to deliver excellent information and advice.
19. To work with partners to develop an effective referral system for the Information and Advice Network in conjunction with the Advice Providers Forum.

Person specification:
Characteristics Essential Desirable

Qualifications/training
Project management qualification/ training or equivalent relevant experience

Degree or equivalent relevant experience

Experience Work experience in either the voluntary or statutory sector alongside the voluntary sector

Successful management of projects

Working across organisational boundaries and developing partnership approaches

Involving residents/service users in service development
Experience of delivering information and advice services

Successful applications to external funding bodies

Skills/abilities Strong communication & presentation skills

Ability to secure commitment and cooperation from others

Research and analysis skills

Good IT skills – to present work professionally and manage data
Organisational skills

Knowledge Knowledge of voluntary sector operations

Knowledge of the challenges faced by people whose independence or wellbeing is at risk (for example, disabled people) Knowledge of types of support available at the local level

Knowledge of IT including content management software
Qualities A positive attitude towards working in partnership to achieve outcomes

Tact and diplomacy

Commitment to user involvement and equal opportunities

Flexible, self-motivated and a positive attitude

Innovative in approach to planning and problem solving

Special Conditions Occasional evening and weekend working

Ability to travel frequently round the Borough