7. A(n) ____________ means that a department focuses on its own tasks without

    7. A(n) ____________ means that a department focuses on its own tasks without understanding the role and processes of departments outside
    its own organizational boundaries.

    8. A flowchart traces the flow of ____________ ____________ ____________ or ____________ through the various steps of a process.

    9. A(n) ____________ is a table that lists and categorizes the steps in a process.

    10. A(n) ____________ shape in a process chart represents a decision point in the process.

    11. A special flowchart of a service process that shows which of its steps have high customer contact is a(n) ____________.

    12. The ____________ in a service blueprint separates which steps are in view of the customer from those that aren%u2019t.

    13. A(n) ____________ is a form used to record the frequency of occurrence of certain product or service characteristics related to
    quality.

    14. A(n) ____________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

    15. A(n) ____________ would be a useful tool to determine the effect that the number of practice problems solved correctly has on the
    midterm score.

    16. A(n) ____________ is a diagram that relates a key quality problem to its potential causes.

    17. The process of gathering data regarding a process and sifting the data to deduce causes of problems is called ____________.

    18. ____________ is the act of reproducing the behavior of a process using a model that describes each step of the process.

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